Mortgage Servicing

Welcome to Mortgage Servicing

Your relationship with Lancaster Pollard is for the life of your loan. Our goal is to provide a level of service that exceeds your expectations. Anything less is simply unsatisfactory. You can expect the same level of attention and commitment in the servicing of your mortgage loan as when we structured it.

Explanation of Escrow Accounts

Escrow accounts are established to ensure that funds are available to pay for certain items like insurance and taxes, as well as to set aside funds for future capital purchases. Payments are made into these accounts monthly and are included on the monthly billing statement.

These three escrow accounts are:

  • Mortgage Insurance
  • Real Estate Taxes, Hazard, and Liability Insurance
  • Replacement Reserves

Timing of Reports/Statements

We mail statements via the U.S. Postal Service on the 16th of the month for payments due the first of the following month.

Mortgage Servicing Frequently Asked Questions


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Contact Information

Shelly Harvey
Senior Vice President - Director of Servicing
Lancaster Pollard Mortgage Company
65 East State Street, 16th Floor
Columbus, OH 43215
Phone: (614) 224-8800
Fax: (614) 224-8805
sharvey@lancasterpollard.com

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