News

Hospital Compare Star Ratings: Too Much Power in the Patient Review?
6/4/2015

Hospital Compare Star Ratings: Too Much Power in the Patient Review?

Customer reviews have become a powerful force in recent years, as everything from apartments to restaurants have seen the success of their business affected by online comments and ratings. With the introduction of its new star rating system, the Center for Medicare & Medicaid Services’ (CMS) Hospital Compare database now offers consumers a way to assess hospitals based on patient reviews. Some, however, are already suggesting the system needs revamping to include other quality measurements in addition to patient survey responses.